General Terms and Conditions

GENERAL TERMS AND CONDITIONS



The management of this website and its contractual responsibility towards users and clients corresponds to EXCELLENCE MODEL KITS S.L.U., with registered office and address at Ciudad de Huelva 1, Casa 50, 41849 AZNALCAZAR (Seville) and NIF B90455221. 

Phone: (+34) 689 578 269

Mail:  web@artesanialatina.net


Any reference made on this website to the ARTESANIA LATINA brand, or to the ARTESANIALATINA.NET domain may be understood, depending on the context, as referring to the brand and / or domain management company, EXCELLENCE MODEL KITS, S.L.U.

For orders with destination to the European Union, prices shown on our page include 21% Spanish VAT.

For export orders with destination outside the European Union, prices shown on our page are final prices without taxes.

SHIPPING COSTS ARE:

GENERAL CONDITIONS OF SALE AND PRIVACY POLICY

Introduction

These General Conditions of Use, Conditions of Sale and Privacy Policy, regulate the use of the website, "ARTESANIALATINA.NET".

Article 1. Purpose

These conditions establish the rights and obligations of all users of ARTESANÍALATINA.NET, in relation to the products and services that we offer through our website. These Conditions are important to both you and us since they have been designed to create an agreement. legally binding between us protecting your rights as a customer and our rights as a company.

Please read these Conditions and our Privacy Policy carefully before confirming your payment to place the order. By using the ARTESANIALATINA.NET website or placing an order through it, you are aware of being bound by these Conditions and by our Privacy Policy, so if you do not agree with all the Conditions and with the Privacy Statement, you should not make any request.

These Conditions may be modified, so you must read them before placing each order.

 

Article 2. Order

The fact of placing an order in ARTESANIALATINA.NET is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

You agree to only use the ARTESANIALATINA.NET ”website to make legally valid queries or requests. You are also obliged to provide us in a certain and correct way with your email address, postal address and / or other contact information and aware that we may use this information to contact you if necessary (see our Privacy Policy - article 12). If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through ARTESANIALATINA.NET, you guarantee that you are fully authorized to use the payment card, if you choose such payment method. Only people with the legal capacity to sign contracts related to the kind of goods and services proposed on this website can place orders at ARTESANIALATINA.NET. To place an order, you must follow the online purchase procedure until payment. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product (s) are being shipped (Shipping Confirmation).

The contract for the purchase of a product / s between us (Contract) will be formalized only when we send you that Shipping Confirmation. Only those products related to the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any other product that may have been ordered until we confirm the shipment of the same in a separate Shipping Confirmation.

 

Article 3. Availability

Service availability: The items in stock offered through this website are available in the countries mentioned in the "Shipping and Returns" section.

EXCELLENCE MODEL KITS S.L.U. reserves the right to unilaterally cancel the order, refunding any amount that you may have paid.

EXCELLENCE MODEL KITS S.L.U. will do everything possible to please all its customers in the demand for the products. But all product orders are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products for equal or superior quality and value that you can order. If you do not wish to order these substitute products, we will refund any amount you may have paid.

 

Article 4. Delivery

EXCELLENCE MODEL KITS S.L.U. undertakes to deliver the products in perfect condition to the delivery address that you indicate on the order form. You can request the delivery of the items, at another address and to a different natural person than the one who signs the order, as long as the delivery address is subject to the availability of our service (see the previous section).

Orders will only be delivered in post office boxes under certain conditions.

In order to optimize delivery, we thank you for indicating an address where the order can be delivered within normal business hours. EXCELLENCE MODEL KITS S.L.U. Deliveries via leading courier companies in the sector. EXCELLENCE MODEL KITS S.L.U. will make available to the customer all the information about their shipment (such as the tracking number, for example) of the agency through which it will arrive and the telephone number of the courier company so that you can contact them and Always know where your shipment is located.

The delivery of the merchandise will be made at the address designated by you, unless the recipient is repeatedly absent or that due to its weight, volume or characteristics do not allow a single person to handle it, in which case, prior notice will be made at the door of the street or in the destination delegation. In the absence of the recipient, at the time of delivery, a receipt will be left indicating how to proceed to arrange a new delivery. EXCELLENCE MODEL KITS S.L.U. reserves the right to vary the type of shipment and the company through which it is made, regardless of what is stated on these pages, and provided that it does not entail any obvious damage to the customer.

Non-fulfillment of the delivery period will not be considered to be that caused by the absence of the recipient; change of address; unknown address; lack of a name, telephone and email contact in private homes; non-payment of freight; supplies or refunds; closing for vacations; Late deliveries on second delivery attempt; and causes of force majeure, fortuitous event or others not attributable to the transport company.

The service will not be available for deliveries and pick-ups at the postal addresses included in the list of conflict zones provided by the transport agencies with which we work.

The freights derived from the shipments of the purchased items will be reflected at the final time of purchase and will depend on the chosen modality, urgent or normal, and the place of destination. These conditions may be modified. For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product (s) have been "delivered / s" at the time of signing the receipt of the same at the agreed delivery address.

Delivery times

We work with the following deadlines:

We will understand these delivery times in business days (Monday to Friday) and for orders placed in ARTESANIALATINA.NET before 12 noon and for products in stock. Please note in any case that we do not deliver on Saturdays or Sundays.

Impossibility of delivery

We reserve the right to remove any Product from our website at any time and/or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process any order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.

We will not be responsible to you or to any third party for the fact of removing any product from our ARTESANIALATINA.NET website, regardless of whether the said product has been sold or not, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.

 

Article 5. Price


The prices on the ARTESANIALATINA.NET website include Spanish VAT, applicable on the day of the order, but exclude shipping costs, which will be added to the total amount due as set out below:



SHIPPING PRICES

Shipping costs are variable. At all times its amount will appear before accepting the order, except for urban furniture orders that will be budgeted separately.



The PRICE OF THE PRODUCTS will be the one that appears on the website and only applies to purchases made through the Internet. The price is expressed with the taxes included, just as these taxes are fixed on the date of acceptance of the offer. The price must be paid in full upon purchase.

EXCELLENCE MODEL KITS S.L.U. reserves the right to modify at any time the sale prices listed in ARTESANIALATINA.NET , but the items will be invoiced based on the rates in force at the time the order is registered subject to availability on that date.

 

Article 6. Payment


Payment of orders may be made using the following methods:

EXCELLENCE MODEL KITS S.L.U. reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user/client of ARTESANIALATINA.NET being able to make claims for this reason. However, if the change in the payment method affects an order already made, from ARTESANIALATINA.NET we will contact the client to inform them of said change, offering them the option to cancel the order if they consider it convenient.

- Payment by credit/debit card.

The charge is made online, that is, in real-time, through the payment gateway of the corresponding financial institution, and once it has been verified that the data communicated is correct. With the aim of giving maximum security to the payment system, ARTESANIALATINA.NET uses secure payment systems from leading financial institutions in electronic commerce.

In this sense, confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use gives total security to the transmission of data over the network. Your data is completely confidential and protected.

The data on credit cards are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of our financial institution, through its Secure Payment Gateway.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the said entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any Contract with you.


EXCELLENCE MODEL KITS S.L.U. reserves the right to verify the personal data supplied by the client and to adopt the measures it deems appropriate (including cancellation of the order) so that the merchandise purchased is delivered in accordance with the data contained in the order.




- Payment by PayPal:
Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, we will cancel the order.

- Payment by bank transfer to purchase spare parts and for orders from countries not included in the shipping list on the web:

Payments by bank transfer can only be made to purchase spare parts from our central warehouse so that you can complete your model or repair your tool, as well as for orders from countries not included in the shipping list on the website. When requesting a piece / s, please send an email to web@artesanialatina.net and indicate the references of the same and the model you have, in addition to your full name, address, telephone number, and ID, Passport or National identification number. You will be answered with a quote and if you agree with it, you will proceed to make the transfer. Once the same is completed, send an email to that same address with the receipt/receipt of the transfer. Once verified in our system, the requested part / s will be sent immediately.

When requesting a model or tool, send us the reference of the product you want with the same information as to when requesting a part. The process is absolutely identical.

 

Artículo 7. Política de devoluciones

The customer will have 7 days to check the integrity of all the components of the order and to check that everything is included in the products included. After these 7 days, the shipment will be accepted and no claims for damage or failure with the shipment will be accepted.

In the case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way, it is essential to record the transport company through the delivery note of the merchandise (putting "pending review" is sufficient).

How to exercise your right of withdrawal
If you are not satisfied with the products purchased, have been confused in your order or simply do not want them anymore, if you have not yet opened it and keep its original packaging, just follow the steps below.

  1. Notify us within 7 days of receiving your order. You can do it by phone: (+34) 689 578 269 or mail: web@artesanialatina.net
  2. Send us the product (s) to be returned within a period not exceeding 14 days from the date you notified us of your intention to return the products.
  3. You must pack the products in the same protective box that you received them or in one of the similar characteristics and include the delivery note inside.
  4. Send it by courier to our warehouse:
    Ciudad de Huelva 1, 50, 41849 AZNALCAZAR (Seville). Spain.
  5. You should be aware that the return costs will be borne by you. In the case of large-sized products, do not hesitate to contact us in case we could offer you a cheaper collection service.
  6. After receiving the returned products and after verifying that they are in perfect condition, we will refund the amounts of the returned products but not the expenses derived from the handling, collection, or shipping management.
  7. The refund will be made within 14 days after receipt of the returned product.
  8. If the product was paid by Credit or Debit Card, or by PayPal, the payment will be made on it. Otherwise, we will ask you to send us by email a bank account number to make the corresponding deposit.

Returns of defective products

If you have received a defective or wrong product, you must contact us immediately, within 7 days of receipt, either by phone: (+34) 689 578 269 or email: web@artesanialatina.net and providing the product details as well as the incidence. In some cases we will ask you to send us a photo of the damage or the product / s received / s for verification.

Once the notification is received, we will contact you to inform you of how to proceed.

In the event that the product or products cannot be replaced, the amounts paid for those products that are returned, due to some defect or defect in the product, when it really exists, will be fully refunded, including delivery costs incurred for delivery the item to you.

If the product was paid by Credit or Debit Card, or by PayPal, the payment will be made on it. Otherwise, we will ask you to send us by email a bank account number to make the corresponding deposit.

If you have any questions, you can contact us through our email web@artesanialatina.net or by calling.

The rights recognized by current legislation are safe.

 

Article 8. Guarantee of the products purchased

Pursuant to Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, ARTESANÍA LATINA is liable for any lack of conformity that appears within two years from delivery.

In the case of lack of conformity, you must inform us within two months from when you became aware of it, sending an email to web@artesanialatina.net indicating your data, the number of your order, and the anomaly detected. In the case of a manufacturing defect, ARTESANÍA LATINA will be responsible for the return costs, as well as the costs related to labor and materials. The item to be returned must be properly packed for its return. The packaging must be in perfect condition and keep all its accessories and instructions of origin to be able to be returned.

The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, must be read by the buyer. The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation, and use not in accordance with the instructions of the Supplier. Products modified or repaired by the client or any other person not authorized by the supplier are also excluded from the guarantee.

For any question or request for information, you can contact the Customer Service either by email at web@artesanialatina.net or by phone at (+34) 689 578 269.

 

Article 9. Liability and exemption from liability

The photographs and reproduced texts that present the products offered are for informational purposes only. The responsibility of EXCELLENCE MODEL KITS S.L.U. about any product purchased in ARTESANIALATINA.NET will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have taken place, when all necessary precautions have been taken in the presentation of the products.

EXCELLENCE MODEL KITS S.L.U. can not be held responsible for damages, whatever their nature, both material and non-material or bodily, that may result from improper operation or use of the products marketed. The same applies to possible modifications made to products by suppliers.

EXCELLENCE MODEL KITS S.L.U. may not be held liable by a client or a third party for indirect damage, loss of exploitation or loss of profit occurring by any means whatsoever, even if said damage, loss or prejudice had been foreseeable by EXCELLENCE MODEL KITS S.L.U. or if its eventuality had been brought to your attention.

Subject to the provisions of the preceding paragraphs, the responsibility of EXCELLENCE MODEL KITS S.L.U. by these general conditions, it may not exceed an amount equal to the amounts paid after the transaction that is at the origin of said liability, whatever the cause or form of the action in question.

EXCELLENCE MODEL KITS S.L.U. may not be held responsible for the breach of the contract signed in case of exhaustion of stocks or unavailability of the product, due to force majeure, interruption of the activity or total or partial strike, especially of postal services and means of transportation or communications, floods or fire.

The provisions of this clause will not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.

In the event of a dispute, the customer may first contact EXCELLENCE MODEL KITS S.L.U. to reach a friendly resolution.

 

Article 10. Written communications and notifications

The applicable regulations require that part of the information or communications that we send you has to be in writing. By using the ARTESANIALATINA.NET website, you agree that most communications with us are electronic. We will contact you by email.

In all communications and in the formulation of the contract we will use the official language of Spain, Spanish.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

The notifications that you send us should preferably be sent through our contact form. In accordance with the aforementioned and unless otherwise stipulated, we may send you communications either to e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of the postage of any letter. To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address, it was correctly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.