How to Buy



1. Register on our website. Click on where you can read "SIGN IN". It is on the top of the web. If you are registered previously, click on "SIGN IN" and fill in the "ALREADY REGISTERED" fields.

2. Search "CREATE AN ACCOUNT" and start filling in the information requested.  

3. Browse the entire web by entering the items you want in your shopping cart by clicking the "ADD TO CART" button that you will see next to the price of the item.  

4. A window will appear on your screen asking you if you want "CONTINUE SHOPPING" or "PROCEED CHECK OUT". Click what you want in that moment.

5. When you have selected all the products you wish to purchase, click on "PROCEED TO CHECK OUT" or click on the button on the top right where you can see a SHOPPING CART LOGO. You will be redirected to your shopping cart where you can modify, if you wish, the quantity of each item or delete any of the items you had previously added.  

6. Enter the address where you want we deliver your order -if you entered before, it is not necessary- and click on "PROCEED TO CHECK OUT"

7. When you finish, click on "I agree to the terms of service and will adhere to them unconditionally" and then click on "PROCEED TO CHECK OUT".  

8. Choose the form of payment: "PAY BY PAYPAL" or "PAY BY CARD". You can check your order history, your orders in progress and your invoices in your "MY ACCOUNT" client space at any time.


Currently, the forms of payment accepted by ARTESANIALATINA.NET are payment by debit or credit card, through PayPal, and by bank transfer - only for spare parts and instructions.



DEFINITION OF PAYMENT SYSTEMS

  • DEBIT/CREDIT CARD

Cards accepted: VISA VERIFIED & MASTERCARD SecureCode

  • PAYPAL: Pay in the EXCELLENCE MODEL KITS S.L.U. in Paypal

excellence.modelkits@gmail.com

  • BANK TRANSFER

ONLY APPLICABLE FOR SPARE PARTS AND FOR ORDERS FROM COUNTRIES NOT COLLECTED IN THE SHIPPING LISTING THROUGH THE WEB

account number: ES47-0128-0784-3801-0003-8463



SSL ENVIROMENT: 

The 3D-SECURE card payment system on our website is provided by the bank LA CAIXA DE CATALUNYA. Verification of the client's identity before the acceptance of the purchase is carried out by an encrypted system designed by VISA.

VERY IMPORTANT: To be able to use your credit card you must previously validate it by your issuing bank within the VISA VERIFIED or MASTERCARD SecureCode system. Only cards that have been previously validated by this system can be used for purchases on our website. Without this prerequisite, our website system will reject your purchase attempt.

When proceeding with your purchase, the data that the system will request are:

  1. Your card numbering
  2. The expiration date
  3. The C.I.P. (Personal Identification Code) of the same.

If your issuing bank is not affiliated with VISA VERIFIED & MASTERCARD SecureCode program, you will not be able to use your card as a form of payment on our website.




MORE INFORMATION ABOUT THE PAYMENT METHOD

Payment of orders may be made using the following methods:

  • Payment with credit or debit card. We reserve the right to NOT accept certain payments with certain credit cards.
  • Payment through PayPal (when certain conditions are met).
  • Payment by bank transfer (only for spare parts and for orders from countries not listed on our website).

EXCELLENCE MODEL KITS S.L.U. reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user/client of ARTESANÍALATINA.NET being able to make claims for this reason. However, if the change in the payment method affects an order already made, from ARTESANIALATINA.NET we will contact the client to inform them of said change, offering them the option to cancel the order if they consider it convenient.


Payment by credit/debit card


The charge is made online, that is, in real-time, through the payment gateway of the corresponding financial institution, and once it has been verified that the data communicated is correct. To give maximum security to the payment system, ARTESANÍALATINA.NET uses secure payment systems from leading financial institutions in electronic commerce.

In this sense, confidential data is transmitted directly in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use gives total security to the transmission of data over the network. Your data is completely confidential and protected.

The data on credit cards are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of our financial institution, through its Secure Payment Gateway.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the said entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any Contract with you.


EXCELLENCE MODEL KITS S.L.U. reserves the right to verify the personal data supplied by the client and to adopt the measures it deems appropriate (including cancellation of the order) so that the merchandise purchased is delivered by the data contained in the order.


Payment with PayPal

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, we will cancel the order.

Payment by bank transfer

(Exclusively to purchase spare parts and for orders from countries not listed on our website)

Payments by bank transfer can only be made to acquire spare parts from our central warehouse so that you can complete your model or repair your tool, as well as for orders from countries not listed on our website. When requesting a piece /s, please send an email to web@artesanialatina.net and indicate the references of the same and the model you have, in addition to your full name, address, telephone number, and ID / Passport / National identification number.

You will be answered with a quote and if you agree with it, you will proceed to make the transfer. Once the same is completed, send an email to that same address with the receipt/receipt of the transfer. Once verified in our system, the requested part / s will be sent immediately.

When you wish to place an order from a country not included in the shipping list on our website, send the model or tool reference to web@artesanialatina.net with the information requested in the previous section. The procedure is identical to the finished comment.



 

DELIVERY COSTS

 

IMPORTANT: For orders outside the European Union (EU), if there are customs/tariff expenses at the destination, they will always be borne by the buyer/client.

* * Due to the exceptional situation caused by the COVID-19, these delivery times by UPS may be substantially longer.

 

Orders to mainland Spain and the Balearic Islands:

  • Orders up to € 59.99: € 6.00 (Spanish VAT included)
  • Orders from € 60.00: Free Shipping

* UPS DELIVERIES ORDERS WITHIN 24/72 HOURS AFTER CONFIRMATION OF PAYMENT IN THE IBERIAN PENINSULA AND 48/72 HOURS AFTER CONFIRMATION OF PAYMENT IN THE BALEARIC ISLANDS.

 

 

 

Orders for the Canary Islands, Ceuta and Melilla:

 

  •       For all orders: € 40.00 (Spanish VAT included)

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

Orders for Germany, Austria, Belgium, Sardinia, Corsica, France, Italy, Luxembourg, the Netherlands, Portugal, the United Kingdom and Sicily (excluding the rest of the islands):

  • For orders up to € 99.99: € 12.00 (Spanish VAT included)
  • For orders from € 100.00: Free Shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders for Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, the Czech Republic, Romania, and Sweden (excluding all islands):

 

  •  For all orders: € 20.00 (Spanish VAT included)

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders for Albania, Andorra, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Kyrgyzstan, Lichtenstein, Macao, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine and Uzbekistan (excluding all islands):

  • For all orders: € 45.00 (taxes not applicable)

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 4 to 20 WORKING DAYS.

 

 

 

Orders for Argentina, Canada, Chile, Colombia, USA, Mexico, Nicaragua and the Dominican Republic (excluding all islands): 

  • For orders up to 499.99 USD: 35 USD (taxes not applicable)
  • For orders from 500 USD: Free shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders to Saudi Arabia, Australia, Bahrain, Bolivia, Brazil, South Korea, Costa Rica, Ecuador, the United Arab Emirates, the Philippines, Guatemala, Honduras, Honk Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kuwait, Lebanon, Malaysia, New Zealand, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Singapore, South Africa, Thailand, Taiwan, Uruguay, and Venezuela (excluding all islands): 

  • For orders up to 499.99 USD: 45 USD (taxes not applicable)
  • For orders from 500 USD: Free shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

 

 

Orders for the rest of the countries not listed above: please send us an email to web@artesanialatina.net with the references you want to buy; We will inform you of the corresponding shipping costs for your country, according to the weight and volume of your order.

 

 

 

RETURNS

If despite all our care in offering the highest quality and control in our shipments, you are affected by any of the cases mentioned below, you can make the corresponding return after informing by email to EXCELLENCE MODEL KITS S.L.U. (web@artesanialatina.net) and obtain authorization for it.


- Defective Items


If any item in your order is found to be defective, either due to origin problems or due to damage during transportation, you have a maximum period of seven (7) days, starting from the date of receipt, to execute the right of return.


We will inform you of the way to do it together with the corresponding return authorization. In this case, the return costs will always be borne by EXCELLENCE MODEL KITS S.L.U.


- Wrong Orders


In any case, the return of erroneous orders will be accepted, being EXCELLENCE MODEL KITS S.L.U. who will be responsible for the shipping costs provided that the customer communicates this circumstance within seven (7) days from the date of receipt of the parcel.


- Other motives


If upon receiving your order you are not entirely satisfied with it, you have a maximum of seven (7) days, counting from the date of receipt, to execute the right of return. Proceed to the same through the means of transport that you decide. The shipping costs, in this case, will be borne by the customer.


In all cases, EXCELLENCE MODEL KITS S.L.U. After checking the correct status of the return, you will pay the amount of the returned items according to the detail mentioned in the STANDARD PROCEDURE.