To request parts, click here to access the form and select the "PARTS REQUEST" option, or send an email to email@example.com.
Attach the following information:
- The model number for which you need the parts is located next to the barcode and is similar to 22452 or 22452-N.
- The references of the parts you need, their numbering is reflected in the list of parts that the original kit brings.
- To make use of the guarantee, tell them your customer number and your order number, as well as send the proof of purchase as our products have a two-year guarantee.
If you cannot use the warranty or do not have it because you bought the second-hand product, you will have to pay the parts and the shipping costs.
- Send your full name, National Identity Document number or Passport Number –required by customs outside the European Union-, your address and your telephone number: you will receive a response as soon as possible.
- Please note that there may be no old model parts, but will always try to get for our customers.
- If you pay with your PayPal account, the payment does not entail any extra expense, but if you need to make a bank transfer, your bank may charge you for the procedure, depending on what type of account you have.
- When you have made the payment by Paypal or have transferred the financial amount to the EXCELLENCE MODEL KITS account, please send an email to firstname.lastname@example.org, in addition to including all your data: name and surname, full address, telephone number, reference and name of the model for which you need the pieces and National Identity Document or Passport Number if you live outside the European Union (EU).
- Once we have verified it, we will immediately send you the products you need.
account number: ES47-0128-0784-3801-0003-8463