RETURNS

If, despite all our care in offering the highest quality and control in our shipments, you are affected by any of the cases mentioned below, you can make the corresponding return after informing EXCELLENCE MODEL KITS S.L. ([email protected]) by email and obtaining authorisation for this.

- Defective Items

If any item of your order is found to be defective either because of problems of origin or because it has been damaged in transit, you have a maximum period of fourteen (14) days from the date of receipt to execute the right of return.

We will inform you of how to do so along with the corresponding return authorization. In this case the cost of return will always be borne by EXCELLENCE MODEL KITS S.L.

- Erroneous Orders

In any case, the return of erroneous orders will be admitted, being EXCELLENCE MODEL KITS S.L. who will be responsible for the shipping costs provided that the customer communicates this circumstance within fourteen (14) days from the date of receipt of shipment.

- Other Reasons

If upon receipt of your order you are not entirely satisfied with it, you have a maximum of fourteen (14) days from the date of receipt to execute the right of return. You may return your order by the means of transport of your choice. The shipping costs in this case will be borne by the customer.

In all cases, EXCELLENCE MODEL KITS S.L. after verifying the correct state of the return will proceed to the payment of the amount of the returned articles according to the details mentioned in the STANDARD PROCEDURE.