Parts Request

To order parts, fill in the following form and select the option "PARTS REQUEST", or send an email to web@artesanialatina.net.

Adjunte the following details:

• The reference of the model for which you need the parts, is found next to the barcode and is similar to 22452 or 22452-N.
• The references of the parts you need, their numbering is reflected in the list of parts that the original kit comes with.
• To make use of the warranty, please give them your customer number and your order number, as well as send proof of purchase, as our products have a two-year warranty.

If you cannot make use of the warranty or you do not have it because you bought the product second hand, you will have to pay for the parts and shipping costs.

• Please send us your full name, your National Identity Card or Passport Number - required by customs outside the European Union - your address and telephone number: you will receive a reply as soon as possible.
• Please note that older model parts may not be available, but we will always try to get them for our customers.
• If you pay with your Paypal account, there is no extra charge for the payment, but if you need to make a bank transfer, your bank may charge you for the procedure, depending on what type of account you have.
• When you have made the payment by Paypal or have transferred the amount to the EXCELLENCE MODEL KITS account, please send an email to web@artesanialatina.net, and include all your personal details: name and surname, full address, telephone number, reference and name of the model you need the parts for and National Identity Card or Passport Number if you live outside the European Union (EU).
• Once we have checked this, we will immediately send you the products you need.

ACCOUNT NUMBER:

ES47-0128-0784-3801-0003-8463

PayPal: excellence.modelkits@gmail.com