Shipping & Returns
Yes, we ship our products daily to the five continents without exception. Please, check below the shipping costs to your country and the period of time it takes for the package to be delivered.
You can check the shipping costs at the following link:
Orders are shipped 24/48 working hours once we have received payment confirmation.
IMPORTANT: For orders outside the European Union (EU), if there are customs/tariff charges at destination, these will always be borne by the buyer/customer.
* * Due to the exceptional situation caused by COVID-19, these delivery times by UPS may be substantially longer.
Orders for Peninsular Spain and the Balearic Islands:
* UPS DELIVERS ORDERS WITHIN 24/72 BUSINESS HOURS AFTER CONFIRMATION OF PAYMENT IN THE IBERIAN PENINSULA AND 48/72 HOURS AFTER CONFIRMATION OF PAYMENT IN THE BALEARIC ISLANDS.< /p>
Orders for the Canary Islands, Ceuta and Melilla:
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
Orders for Germany, Austria, Belgium, Sardinia, Corsica, France, Italy, Luxembourg, Netherlands, Portugal, United Kingdom and Sicily (excluding the rest of the islands):
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
Orders for Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania and Sweden (excluding all islands) :
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
Orders to Albania, Andorra, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Kyrgyzstan, Liechtenstein, Macao, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia , Switzerland, Turkey, Ukraine and Uzbekistan (excluding all islands):
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
Orders for Argentina, Canada, Chile, Colombia, USA, Mexico, Nicaragua and Dominican Republic (excluding all islands):
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
Orders to Saudi Arabia, Australia, Bahrain, Bolivia, Brazil, South Korea, Costa Rica, Ecuador, United Arab Emirates, Philippines, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan , Jordan, Kuwait, Lebanon, Malaysia, New Zealand, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Singapore, South Africa, Thailand, Taiwan, Uruguay, and Venezuela (excluding all islands).
*UPS DELIVERS ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
We work with several prestigious companies such as UPS, Fedex, TNT and Correos Express. For each shipment, we select the best option seeking optimal service and delivery time.
If you want to check the tracking of your shipment, simply enter your tracking number after clicking on the courier company with which your order was shipped.
If despite all our care in offering the highest quality and control in our shipments, you are affected by any of the cases mentioned below, you can make the corresponding return after informing EXCELLENCE MODEL KITS S.L.U. by email. (web@artesanialatina.net) and obtain authorization for it.
- Defective Items
If any item in your order is found to be defective either due to problems of origin or because it was damaged in transit, you have a maximum period of seven (7) days, counting from the date of receipt, to execute the right of return.
We will inform you of the way to do it together with the corresponding return authorization. In this case, the return costs will always be borne by EXCELLENCE MODEL KITS S.L.U.
- Erroneous Orders
In any case, the return of erroneous orders will be accepted, being EXCELLENCE MODEL KITS S.L.U. who will be responsible for the shipping costs provided that the client communicates this circumstance within seven (7) days from the date of receipt of the shipment.
- Other Reasons
If upon receiving your order you are not entirely satisfied with it, you have a maximum of seven (7) days, counting from the date of receipt, to execute the right of return. Proceed to it through the means of transport that you decide. Shipping costs in this case will be borne by the customer.
In all cases, EXCELLENCE MODEL KITS S.L.U. After verifying the correct status of the return, the amount of the returned items will be paid according to the detail mentioned in the STANDARD PROCEDURE.