Shipping & Returns

 

 

DELIVERY COSTS

 

IMPORTANT: if there were customs/tariff/tax expenses at the destination, they will always be borne by the buyer/client.

* * Due to the exceptional situation caused by the COVID-19, these delivery times by UPS may be substantially longer.

 

Orders to mainland Spain and the Balearic Islands:

  • Orders up to € 59.99: € 6.00 (Spanish VAT included)
  • Orders from € 60.00: Free Shipping

* UPS DELIVERIES ORDERS WITHIN 24/72 HOURS AFTER CONFIRMATION OF PAYMENT IN THE IBERIAN PENINSULA AND 48/72 HOURS AFTER CONFIRMATION OF PAYMENT IN THE BALEARIC ISLANDS.

 

We DO NOT ship to the Canary Islands, Ceuta, and Melilla:

  • We are working to ship to these destinations as soon as possible. Sorry for the inconvenience.

 

 

Orders for Germany, Austria, Belgium, Sardinia, Corsica, France, Italy, Luxembourg, the Netherlands, Portugal, the United Kingdom, and Sicily (excluding the rest of the islands):

  • For orders up to € 99.99: € 12.00 (Spanish VAT included)
  • For orders from € 100.00: Free Shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders for Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, the Czech Republic, Romania, and Sweden (excluding all islands):

 

  •  For orders up to € 499.99: € 20.00 (Spanish VAT included)
  •  For orders from € 500: Free shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders for Albania, Andorra, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Kyrgyzstan, Lichtenstein, Macao, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine, and Uzbekistan (excluding all islands):

  • For orders up to € 499.99: € 45.00 (taxes not applicable)
  • For orders from € 500: Free shipping

THE ORDERS ARE SENT BY UPS, DELIVERY PERIOD 4 to 20 WORKING DAYS.

 

 

 

Orders for Argentina, Canada, Chile, Colombia, USA, Mexico, Nicaragua, and the Dominican Republic (excluding all islands): 

  • For orders up to 499.99 USD: 35 USD (taxes not applicable)
  • For orders from 500 USD: Free shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

Orders to Saudi Arabia, Australia, Bahrain, Bolivia, Brazil, South Korea, Costa Rica, Ecuador, the United Arab Emirates, the Philippines, Guatemala, Honduras, Honk Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kuwait, Lebanon, Malaysia, New Zealand, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Singapore, South Africa, Thailand, Taiwan, Uruguay, and Venezuela (excluding all islands): 

  • For orders up to 499.99 USD: 45 USD (taxes not applicable)
  • For orders from 500 USD: Free shipping

* UPS DELIVERIES ORDERS WITHIN 4/20 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

 

 

 

 

 

Orders for the rest of the countries not listed above: please send us an email to web@artesanialatina.net with the references you want to buy; We will inform you of the corresponding shipping costs for your country, according to the weight and volume of your order.

 

 

 

RETURNS

If despite all our care in offering the highest quality and control in our shipments, you are affected by any of the cases mentioned below, you can make the corresponding return after informing by email to EXCELLENCE MODEL KITS S.L.U. (web@artesanialatina.net) and obtain authorization for it.


- Defective Items


If any item in your order is found to be defective, either due to origin problems or due to damage during transportation, you have a maximum period of seven (7) days, starting from the date of receipt, to execute the right of return.


We will inform you of the way to do it together with the corresponding return authorization. In this case, the return costs will always be borne by EXCELLENCE MODEL KITS S.L.U.


- Wrong Orders


In any case, the return of erroneous orders will be accepted, being EXCELLENCE MODEL KITS S.L.U. who will be responsible for the shipping costs provided that the customer communicates this circumstance within seven (7) days from the date of receipt of the parcel.


- Other motives


If upon receiving your order you are not entirely satisfied with it, you have a maximum of seven (7) days, counting from the date of receipt, to execute the right of return. Proceed to the same through the means of transport that you decide. The shipping costs, in this case, will be borne by the customer.


In all cases, EXCELLENCE MODEL KITS S.L.U. After checking the correct status of the return, you will pay the amount of the returned items according to the detail mentioned in the STANDARD PROCEDURE.